How we collect, use, and protect your personal and medical information.
Effective Date: 1 May 2026 · Last Updated: 26 May 2026
The Clinica Pvt. Ltd. (“The Clinica”, “we”, “us”, or “our”) is committed to protecting the privacy and confidentiality of all patients and visitors. This Privacy Policy explains what information we collect, how we use it, and the rights you have over your data. By using our services or website, you agree to the practices described in this policy.
When you register as a patient, book an appointment, or contact us, we collect personal information including your full name, date of birth, gender, contact details (phone number, email address, and postal address), and emergency contact information.
For clinical purposes, we collect medical information including your medical history, current medications, allergies, symptoms, diagnoses, treatment records, laboratory results, imaging reports, and any other information relevant to your healthcare.
When you visit our website, we may collect non-identifiable technical data such as your IP address, browser type, pages visited, and time spent on the site. This data is used solely to improve the functionality and user experience of our website.
Your personal and medical information is used primarily to provide you with safe, effective, and coordinated healthcare. This includes scheduling and managing appointments, communicating test results and treatment plans, maintaining accurate medical records, and facilitating referrals to specialists when required.
We may use your contact information to send appointment reminders, follow-up care instructions, and health-related communications that are relevant to your treatment.
Aggregated, de-identified data may be used for internal quality improvement, clinical auditing, and service planning. This data cannot be used to identify any individual patient.
We do not sell, rent, or trade your personal or medical information to third parties under any circumstances.
Your information may be shared with other healthcare providers involved in your care — including specialists, laboratories, and diagnostic facilities — strictly on a need-to-know basis to ensure continuity and safety of treatment.
We may be required to disclose certain information to regulatory bodies, law enforcement, or courts of law where we are legally obligated to do so under the laws of Nepal. We will only do so to the extent required and will notify you where possible.
Our website may use third-party services (such as booking and analytics tools) that process limited technical data. These providers are bound by confidentiality agreements and are not permitted to use your data for any other purpose.
We take the security of your personal and medical information seriously. Patient records are stored securely and access is restricted to authorised clinical and administrative staff only.
Physical records are kept in locked, restricted-access storage. Electronic records are protected by password controls, encryption, and regular security reviews.
While we implement industry-standard safeguards, no system can guarantee absolute security. In the unlikely event of a data breach that affects your information, we will notify you promptly and take all reasonable steps to mitigate any impact.
Patient medical records are retained in accordance with the laws and professional guidelines applicable in Nepal. Adult patient records are generally retained for a minimum of 10 years from the last date of treatment.
Paediatric records are retained until the patient reaches 25 years of age, or for 10 years from the last treatment — whichever is longer.
You may request the deletion of non-clinical personal data (such as marketing preferences or website account details) at any time by contacting us directly.
You have the right to access a copy of the personal and medical information we hold about you. Requests can be made in writing to our clinic administration team.
You have the right to request corrections to any inaccurate or incomplete information in your records.
You may withdraw consent for non-essential communications (such as promotional messages) at any time. Withdrawal of consent does not affect communications essential to your ongoing care.
Our website uses cookies to improve your browsing experience and to understand how visitors interact with our content. Cookies are small text files stored on your device.
You can control cookie settings through your browser preferences. Disabling cookies may limit some functionality of our website but will not affect your ability to access clinical services.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Updated versions will be published on this page with a revised effective date.
We encourage you to review this policy periodically. Continued use of our services following any changes constitutes your acceptance of the revised policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us:
The Clinica Pvt. Ltd. — Inderni Complex, Block B, 4th Floor, New Baneshwor, Kathmandu 44600, Nepal Phone: +977 1-5318601 Email: info@theclinica.com.np