Your rights and responsibilities as a patient at The Clinica.
At The Clinica, we believe that informed patients receive better care. Understanding your rights empowers you to be an active participant in your own health journey. These rights apply to every patient who visits our clinic, regardless of the nature of their condition or the type of service they receive.
Alongside your rights, you also carry responsibilities that help us deliver the best possible care — not only for you, but for every patient we serve.
You have the right to receive care that is compassionate, respectful, and free from discrimination regardless of your age, gender, ethnicity, religion, disability, or socioeconomic background. Every member of our team is committed to treating you with dignity at all times.
You have the right to receive clear, accurate, and complete information about your diagnosis, treatment options, potential risks and benefits, and expected outcomes — in language you can understand. You are entitled to ask questions and receive honest answers from your healthcare provider.
No medical procedure or treatment will be performed without your informed consent. You have the right to understand what is being proposed, why it is recommended, what alternatives exist, and what may happen if you decline. You may withdraw consent at any time.
Your personal and medical information is strictly confidential. It will only be shared with other healthcare providers directly involved in your care, or as required by law. You may request to know who has had access to your records at any time.
You have the right to review and obtain a copy of your medical records upon written request. Requests will be processed within a reasonable timeframe. A nominal administrative fee may apply for copies.
You are always free to seek a second medical opinion. Our doctors will support your decision and can provide referrals or share relevant medical information with another provider at your request.
You have the right to refuse any treatment or medication. Your doctor will inform you of the potential consequences of refusal and will document your decision in your medical record. Refusing treatment does not affect your right to other appropriate care.
You have the right to have a trusted family member, friend, or advocate present during your consultation, unless their presence would compromise your care or the care of other patients.
You have the right to receive care in a safe, clean, and hygienic environment. All clinical procedures follow infection control protocols and national safety guidelines. You have the right to be informed of any unexpected outcomes from your treatment.
You have the right to raise concerns, provide feedback, or formally complain about any aspect of your care without fear of it affecting your treatment. We will respond to all complaints promptly, fairly, and transparently.
Provide honest, complete, and accurate information about your health, medical history, current medications, allergies, and any other factors that may affect your care. Withholding information can harm your treatment.
Follow the treatment plan and instructions provided by your doctor. If you have concerns about your treatment, discuss them openly rather than stopping treatment without consultation.
Attend scheduled appointments on time or notify us as early as possible if you need to cancel or reschedule. Missed appointments affect your care and the availability of appointments for other patients.
Treat all clinic staff, doctors, and other patients with courtesy and respect. Abusive, threatening, or violent behaviour will not be tolerated and may result in your removal from our care.
Pay for services received in accordance with our fee structure. If you have concerns about the cost of care, speak with our administration team — we will work with you to find a solution.
Ask questions if you do not understand your diagnosis, treatment, or instructions. Clarifying information helps ensure you receive the best possible care.
If you have a concern about your care, we encourage you to speak directly with your doctor or a member of our administration team. Most concerns can be resolved quickly through open communication.
For formal complaints, please submit your concern in writing to our clinic manager at info@theclinica.com.np. We aim to acknowledge all written complaints within 2 working days and resolve them within 14 working days.